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upgrade
Service transformation and upgrading
Since the outbreak of COVID-19 in 2020, the exhibition industry has faced more and more challenges, puzzles, difficulties, opportunities, or rebirth.
The cruel situation since 2022 has hit us again, and even stunned the ideal of the industry. However, as rooted in the industry for many years, we have to face the impact of the epidemic and accept the in-depth impact and changes brought by it.
Exhibition innovation, internal and external refinement, diversified development and online+ offline integration are the topics we have heard most in the past two years. How to integrate these into our work is a topic we need to think deeply.
ViewShop has been trying to innovate our service model, standards and content, with a view to continuously creating maximum value with our customers.
A new era in the exhibition industry is coming, we hope that through our change, improvement, promotion and resource sharing, we can provide our customers with more comprehensive and perfect service solutions and grow together. Therefore, we have further carried out service transformation and upgrading to welcome the restart and recovery of the exhibition industry with a new attitude and appearance.
1
Region of service expanding
UPGRADE
Based on the Shanghai, actively expand the exhibition program resources and service to the Yangtze River Delta, Dawan district and the western economic belt from 2020 to 2021, and comprehensively arrange the operation service teams and suppliers of Suzhou, Hangzhou, Nanjing, Hefei, Shenzhen, Chengdu, Tianjin and other cities.
With the advent of the post epidemic era, ViewShop will extend the professional, efficient and innovative service model to different cities in China, so that our customers can enjoy the same project service efficiency and operation management level in any exhibition.
ViewShop has built a regional supplier platform in an all-round way, and deeply investigated the basic situation, operation and service mode of local mainstream pavilions, local exhibition policies and the development status, so as to provide sufficient and reliable guarantee for the comprehensive operation, management and service of each project in different markets.
Meanwhile, ViewShop further optimized and reorganized the team structure of the project, fully considered the change of customer service demands and the key points in the process of exhibition operation, and extended this mode to our remote exhibition operation services to ensure that each project we serve presents in a more perfect attitude.
2
Depth of service upgrading
UPGRADE
On the basis of both traditional and special decoration services, further refine the service depth, successively set up V+ conference activity team, E-booth service team and V-Dec indoor engineering team, and comprehensively developed V shop online service platform, and launched Web pages and applets simultaneously.
At the same time, ViewShop has experience in comprehensive operation and management of large-scale exhibitions in first tier cities for more than 20 years, launches exhibition operation and management services, and helps organizers and venues provide integrated exhibition service solutions. With the advent of the first year of “METAVERSE”, online services in the exhibition industry will also face more opportunities and possibilities. ViewShop continues to explore, strive to become a service provider of integrated service solutions of operation and management.
3
Latitude of service upgrading
UPGRADE
Service is a kind of spirit. The core content of high-quality service activities is to guide employees to have correct values, professional ethics and professionalism, and take reputation first, high-quality service, integrity and law-abiding as professional ethics standards.
ViewShop always takes establishing and improving employees' service awareness and service behavior, and establishing the concept of customer first and independent service as the basic management requirements, so as to transform the business goal of the enterprise into the conscious behavior of each employee.
To this end, ViewShop will continue to upgrade our service and management standards from the five aspects of reliability, professionalism, responsiveness, tangibility and empathy, so as to further improve customer experience and satisfaction.
a
Reliablity
The ability to complete the promised services reliably and accurately. Based on this goal, we further optimize and improve the project process management system and the Application Manual of process management standards to ensure that each section and service link can be unified, respond quickly and supervise the whole process.
b
Professionalism
Continuously enhance the professional quality of personnel, including organizing special internal professional training, participating in professional training courses in relevant fields in the industry, and participating in various exchange and learning activities organized by the industry; Continuously improve the professionalism of the project operation process, complete the quality management system certification and strictly implement it, and formulate ViewShop standardized service manual to achieve the standardization and unity of service effect; At the same time, we attach great importance to the internal regulations and management norms of our customers, and formulate corresponding project implementation service quality control schemes for different customers.
3
Responsiveness
Quick response after receiving customers' demands, actively help customers and provide timely services.
d
Tangibility
Work dress shall be strictly standardized according to different scenes, the corresponding service facilities, on-site offices and service points shall be fully standardized, and a strict KPI assessment system shall be implemented for all mainstream suppliers to achieve the set standards and objectives in terms of service scene presentation and state feeling in an all-round way.
e
Empathy
Sincerely care about customers, understand customers' feelings, understand customers' actual needs and try our best to meet them. Continuous training, continuously improve employees' awareness of customer needs, be able to respond sensitively to customer needs and give satisfactory treatment results. Sympathetic.
VIEWSHOP
The world epidemic has brought unprecedented challenges to the exhibition industry, but it is also an unprecedented opportunity for us.
In the post epidemic era, ViewShop will continue to innovate and develop in ideas and service forms, strive to maximize our customers' changing service needs, as well as their demands for exhibition experience and social communication power, and through in-depth links with local mainstream venues, give our customers the best service experience and brand publicity effect!
主场承建 
V+业务 
环保展台 
运营协办 
特装活动